We want you to be happy with your purchase. If you would like a different costume or accessory or if you need a different size, just return your purchase to us. Here's how it works:
You will receive an automatic confirmation on our website after creating your RAN followed by an email confirmation. If you do not receive an email confirmation, the security on your computer is blocking the delivery of our email to you. Please email us or contact us via live chat, and we'll confirm your return. If you choose to email us about your return, please include:
Your credit for the original order minus shipping fees (which are not credited) will be issued within a week of receipt of your package by CostumeExpress. During the Halloween season, this could take up to 3 weeks. Banks and credit cards usually take 48 hours to process the credit.
The following criteria must be met to be eligible for an exchange or refund
If a refund is denied based on the above criteria, a representative will call and/or return the item to you as soon as possible.
Restocking Fee: There is a 15% restocking fee if 5 or more of one item is returned.
Defective Items: If you received an item that is damaged, we'll fix it - fast. Contact Customer Care within 14 days of the original order date, and we'll do everything we can to ensure you receive the replacement product(s) quickly.
Sizing Issues: If you are returning an item because of a size issue, please make sure you check the costume itself and not rely on the label on the outside packaging. It is not unusual for a manufacturer to use the same labeling or packaging for all costume sizes. In addition, it is possible that the size of the costume is correct while the packaging labeling is incorrect.
Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 3 weeks. It's a very busy (and our favorite) time of year!
The following items may not be exchanged (or returned):
The following items qualify for an exchange or return ONLY if they are in their unopened, original packaging -- these items must not have been worn, used or altered in any way (basically, if it goes on a furry friend or your face, feet, hair or bottom and you took it out of the package - it's yours to keep):
Shoe Returns: All shoes must be unmarked (without scuffs), unworn and in new condition. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.
Incorrect Adresses and Return-to-Sender Packages:
Packages shipped to an incorrect address provided by the customer during the order process may require additional shipping days. Orders 'returned to sender' by the courier are subject to a 15% charge to reship. 'Return to Sender' orders include, but are not limited to, orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or physical address; and instances where the order is refused by the customer.
A Note About Costume Styles: Styles, Colors and fabrics are subject to change without notice due to the manufacturer's production. These changes are beyond our control. We do our best to catch these issues; however, the manufacturers do not always notify us of these variations. When we become aware of changes, we reflect them in the website descriptions and images. However, if you notice any discrepancies before we do, please let us know so we can provide a better experience for all of our customers. We apologize for any inconvenience this may cause.
Orders Not Placed on CostumeExpress.com: All CostumeExpress orders placed through Amazon.com, eBay, Newegg or other third-party marketplace should consult the return policy of the relevant site.
The UPS Flexible Return label can only be used in the United States.
Reminder: There will be a $6.99 deduction from your refund for the cost of return shipping.